Grievance Redressal

What you can complain about

• Listings — a fake, misleading, duplicate or already sold or rented property, a wrong price or location, photos copied from someone else, or a broker posting as an owner.
• Unlawful or harmful content — a listing or profile that impersonates you, uses your property or photos without permission, or discriminates against people on the basis of religion, caste, community or similar grounds.
• Your personal data — accessing, correcting or deleting the information we hold about you, withdrawing your consent, or misuse of your phone number by someone who found it on our platform.
• Your account or listing — a listing of yours that was removed, or an account that was suspended, which you believe was a mistake.
• Payments and plans — a failed or duplicate charge, a plan that was not activated, or a refund request.
• Home services — a service booked through our Services pages that was not delivered as promised.

How to file a grievance

Email our Grievance Officer with the following, so we can act without coming back to you for details:

1. Your name and the phone number registered with Sell Buy Rent (if you have an account).
2. The link or ID of the listing, profile or payment your complaint is about.
3. What the problem is, and what you would like us to do.
4. Any supporting proof — screenshots, ownership documents or payment receipts.
5. If you're complaining on someone else's behalf, how you're connected to them.

For requests about your personal data, we may first confirm your identity, for example with a one-time password sent to your registered number. We never ask for your OTP, password or bank details over a call.

Grievance Officer

Name

Adv Suraj Walke

Email

grievance@sellbuyrent.in

Address

Office no 109, Krushna Kunj, Lifeline Hospital, Wagholi, Pune, Maharashtra 412207

Working hours

Monday to Saturday, 10:00 am to 7:00 pm IST, except public holidays

How quickly we respond

What happens next

We review your complaint, and may contact you or the person who posted the content for more information. Depending on what we find, we may edit or remove a listing, suspend an account, correct or delete your data, or issue a refund. We'll tell you what we decided and why — including when we decide not to act.

Listings posted by our official Sell Buy Rent account are our own, and complaints about them follow the same process.

If you're not satisfied

If you disagree with our decision, or don't hear back within the times above, you can take the matter further:

• Content and platform decisions — appeal to the Grievance Appellate Committee set up by the Government of India at gac.gov.in, within 30 days of receiving our decision.
• Personal data — complain to the Data Protection Board of India once you've given us the chance to resolve it.
• Payments and services — contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or approach a consumer commission.

What we can't decide

Sell Buy Rent connects people — we are not a party to any sale, rental or service agreement made between users. We can act on listings and accounts on our platform, but we can't settle disputes about the deal itself, such as price, deposits, possession or agreement terms. For complaints about a registered real-estate project or its builder, you can approach MahaRERA.